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Understand Your Rights on pick2pa

Our legal terms set out what you can expect from us and what we ask of you when you use pick2pa in an eligible state.

State-dependent accessPrivacy & data rightsAccount termsCookie policyContact your data rights
pick2pa Understand Your Rights on pick2pa
POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

Live Chat Open the chat window inside your account dashboard to reach our support team directly. Legal and policy questions are routed to a dedicated team during chat hours.
Email Support Send policy, data-rights, or account-condition questions to our support email listed in your account settings. We aim to respond within one business day.
Account Settings Your account settings panel lets you request a copy of your stored data, update contact details, or flag a policy concern directly without contacting support first.
HOW WE HANDLE THIS

Data, Security, and Account Transparency

We handle your account data with a clear retention schedule and give you direct tools to access or request deletion of your personal information. Your account security relies on two-step verification, and we never store full payment credentials from PayPal, Venmo, or Play+ on our own servers.

Data Retention

We keep identity-verification records for the period state law requires, then purge them. You can request a summary of what we hold through your account settings panel at any time.

Cookie Controls

Our cookie banner lets you accept, reject, or customize non-essential cookies on your first visit. Functional cookies required for login and payment routing cannot be switched off.

Account Security

Two-step verification protects every login. If you access your account from a new device, a one-time code is sent to your registered phone or email before entry is granted.

Your Data Rights

You have the right to request access, correction, or deletion of personal data we hold about you. Submit that request via live chat or the support email shown in your account settings.

Common Legal and Policy Questions

Here are the questions we hear most often about our legal terms, privacy practices, and account rights. If yours is not covered here, our live chat team can pull the relevant policy section for you.

Access depends entirely on your state's current law. Check your account registration screen — it confirms eligibility based on your location before you can proceed.

We collect government-issued ID details and address confirmation to satisfy age and identity requirements. Our privacy policy explains retention periods and your right to request a copy.

Yes. When you use PayPal, Venmo, or Play+ to fund your account, those providers' own terms apply alongside ours. Review each wallet's user agreement before linking it to your account.

Send a deletion request via live chat or the support email in your account settings. We process requests within the timeframe required by applicable state law.

Yes. Our cookie notice, accessible from the footer, lists every category we use. You can adjust non-essential cookies at any time through your browser's cookie settings on our site.

We will email your registered address, pause account activity, and walk you through any withdrawal steps needed to return your balance under applicable rules.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.